Terms & Conditions
Delivery Terms & Conditions
London Delivery Only
- We are currently delivering within London only.
- FREE delivery on orders of £60 or more.
- For orders under £60, a £11.80 delivery fee applies.
- All deliveries are currently handled by our own delivery drivers.
- If we are unable to deliver your order to your address using our own delivery service, unfortunately we will need to cancel your order and issue a full refund.
- Delivery Area: We are currently accepting online orders for delivery within London only. This is a temporary arrangement while we review and test alternative courier options for our frozen products.
- Free Delivery: We offer free delivery on orders of £60 or more within our London delivery area.
- Delivery Cost for Orders Below £60: For orders below £60, a delivery charge of £11.80 will be added at checkout.
- Delivery Availability: All ecommerce deliveries are currently handled by our own drivers. While our website may allow you to place an order based on your postcode, delivery remains subject to our delivery routes and availability.
- Orders We Cannot Deliver: If, after receiving your order, we determine that we are unable to deliver to your address using our own delivery service, we will cancel the order and issue a full refund to your original payment method. We apologise for any inconvenience this may cause.
- Delivery Date & Time: Customers may select an available delivery date during checkout. Please note that we do not provide a specific delivery time slot. Delivery times may vary depending on the driver's route, traffic and other operational factors.
- Shipping Address: Orders will be delivered to the address provided during checkout. It is the customer's responsibility to ensure that the delivery address and postcode are accurate and complete.
- Packaging and Temperature Control: Our empanadas are delivered frozen. They are carefully packed to help maintain their quality and temperature during transport. Please place the products in the freezer as soon as possible after receiving your delivery.
- Delivery Delays: We will always do our best to deliver on the selected date. However, delays may occasionally occur due to traffic, weather, operational issues or other circumstances beyond our reasonable control.
- Precooked Frozen Empanadas: Our empanadas are precooked and delivered frozen. Customers will receive instructions on how to properly heat and enjoy them.
- Changes to Our Delivery Policy: We reserve the right to modify our delivery areas, charges, schedules or delivery policy when necessary. Any changes will be reflected on our website.
If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team. We will be happy to assist you.